REFUND & RETURNS

At Jada Green Energy llc (hereinafter referred to as “we”, “us” or “the Company”), we are committed to providing you with high-quality products and services. If you are not satisfied with the product you purchased, we provide a simple and clear refund and return policy to ensure that your shopping experience is as pleasant as possible.

1. Return Policy
   Return Period: You can request a return within 30 days of receiving the product. Requests after this period will not be accepted.
   Item Condition: Returned items must be in unused condition, well packaged, and include all original accessories and tags. If the item has been used or damaged, it may affect the refund.
   Return Process: To return an item, please contact our customer support team (see below for contact information) and provide the order number and reason for the return. We will provide you with the return address and further instructions.
2. Refund Policy
   Refund Processing: Once we receive the returned item and confirm its condition, we will process your refund. The refund will be returned to the original payment method and will usually be credited to your account within 5-7 business days after the refund is processed.
   Shipping: Return shipping is usually borne by the buyer unless the product is defective or shipped incorrectly. If the return is caused by us, we will cover the shipping costs.
3. Exchange Policy
   If the item you received is defective or damaged, or you wish to exchange it for a different size or model, please contact customer support and we will assist you in processing the exchange within reasonable scope.
4. Special Circumstances
   For certain promotional products, custom orders or gift cards, there may be special return and exchange terms. Please review the product page for details before purchasing.

Thank you for choosing Jada Green Energy llc! We look forward to serving you!